Vacancies

Client Service Consultant: Processing (Prescient Fund Services)

Reporting line

Team Leader

Location

Westlake, Cape Town

Business Unit

Prescient Fund Services
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The Transfer Agency Client Service team provides excellent levels of client service to all investors in a timely and accurate manner. This team is the conduit between the client and the broader Prescient Fund Services operational teams and offers excellent exposure and opportunity across various Management Companies for which administration services are performed. 

DUTIES & RESPONSIBILITIES

  • Processing subscriptions, redemptions and switch instructions for existing investors
  • Processing static data amendments to existing investor records
  • Processing and setting up of broker/IFA fees
  • Liaising with investors and brokers/IFAs on outstanding requirements
  • Handling FICA requirements and internal AML policy for all mancos
  • Liaising with internal teams to process investor collections
  • Daily Finswitch file processing
  • Daily reporting to asset managers for preliminary flows
  • Processing and managing adhoc requests
  • Implementing and maintaining process controls using workflow management
  • Management of internal relationships to ensure prompt client response. Providing support to the CRM and broader client service team with queries as required

REQUIRED EXPERIENCE

 

  • Relevant experience of at least 1-2 years in a similar investor services processing role is essential.
  • Experience gained in a similar asset management / unit trust / LISP client service environment where your focus has been on processing investment applications..

REQUIRED QUALIFICATIONS

  • Relevant tertiary qualification (or study towards) a BCom, BTech Commerce, Finance, Business Administration highly advantageous.
  • Minimum Matric coupled with a relevant industry relate courses (NQF 5 /6 equivalent).
  • Strong MS Office skills.
  • Exposure to investment systems and workflow tools required.

KEY COMPETENCIES

  • Highly methodical and can working within specific processes and structure
  • Ability to work under limited supervision
  • Positive team player
  • Enthusiastic and client centric attitude
  • Excellent communication skills both written and verbal
  • Accuracy and attention to detail
  • Ability to work under pressure
  • Honesty and integrity

WHY THIS ROLE?

This is a great opportunity to apply your skills and experience in the Transfer Agency Client service team of a leading Fund Services provider. This role offers excellent exposure and learning in a critical client service position.

INTERESTED?
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PRESCIENT GLOBAL

WE ARE A MULTINATIONAL BUSINESS.

South Africa

  • South Africa
  • China
  • Ireland

Enquiries

+27 21 700 3600

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SUGGESTED TERMS

  • Investor Application
  • Stockbroker
  • Factsheet
  • Retirement Fund Solutions