Team Leader: Cash (Prescient Fund Services)

DUTIES & RESPONSIBILITIES

• Provide team leadership for the Cash administration team,
  • Assist the Operations Manager with recruitment activities as required.
  • Lead the ongoing performance management and development of staff members in your team with support from the Operations Manager.
  • Provide oversight to team deliverables and ensure the team is adequately staffed and trained.
  • Building and maintaining a positive working relationship with all team members as well as other stakeholders in the business
• Overseeing the capturing, processing, authorisation and reconciliation of payments and transfers on the electronic banking platforms as well as updating the Investment Administration systems.
• Ensure all applicable reconciliation and exception reports are performed and /or reviewed on a daily/weekly/monthly basis - refer to Key Responsibilities list.
• Handling escalated queries efficiently to ensure resolution of both internal and external client queries (in conjunction with the Client Delivery and Client services teams).
• Compiling of incident reports and representation of the team at Incident Report meetings.
• Ensure appropriate controls are in place to mitigate risk.
• Supporting the management and co-ordination of team deliverables relating to projects and new client take-on’s.
• Compile a monthly report pack of the Operational area.
• Develop and uphold operations policies and procedures. Responsible for implementing standard operating procedures and business rules across teams, processes, and systems.

REQUIRED QUALIFICATIONS

Relevant Tertiary Qualification - Finance, Commerce, Investments required.