Client Service Consultant: Onboarding (Prescient Fund Services)

DUTIES & RESPONSIBILITIES

• Client onboarding process and account creation for individuals and legal entities which includes Docfox (KYC application) and the unit registry system across all management companies where administration is performed. 
• Perform validation checks on the Client documents submitted for onboarding a new investor to ensure the necessary FICA requirements are met in accordance with the FIC and the relevant RMCP before loading investor onto the unit registry system. Ensure all client accounts are loaded and authorised in Docfox. 
• Follow-up on outstanding information/documents with the Client and deliver exceptional client service, by providing Client with regular feedback.
• Ensure all new clients are created in the unit registry system according to the capturing standard. 
• Ensure the correct capturing of all regulatory classifications (FATCA, ASISA, SARB).
• Ensure the correct capturing all tax classifications (DWT, IWT) and ensuring the clients tax details have been recorded appropriately.
• Ensuring daily individual checklist have been updated by administrators and handed to Team Leader for final sign-off.
• Work with Compliance and Internal audit to ensure adherence to the FICA RMCP.
• Submit all High-Risk clients to Compliance and review that it is completed.
• Review all static data change requests and perform relevant client call backs to verify the changes.
• Implementing and maintaining process controls using workflow management. Ensuring all items have relevant comments for audit purposes and escalate any aged items. Ensure there are no aged items in individual queues.
• Review all current clients and remediate where FICA requirements are not met.

REQUIRED QUALIFICATIONS

Relevant tertiary qualification preferred. Matric as a minimum.