Operations Manager (Prescient Investment Management)

DUTIES & RESPONSIBILITIES

Investment Operations oversight and governance

• Accountable for setting and continuously improving the operational standards, policies and controls that govern the Investment Operations function, including reconciliation performance, NAV accuracy, audit readiness and operational risk management.

People Management

• Leadership of the Investment Operations function
• Lead, develop and performance-manage the Investment Operations team, building a culture of ownership, accountability and continuous improvement. Ensure operational knowledge is distributed and key-person dependencies are actively managed.

Query management and workflow discipline

• Own the query management framework for Investment Operations, ensuring all queries are routed, allocated, tracked and resolved through formal channels within agreed service levels.

Finance partnership: AUM, flows and MIS

• Own the data-handoff interface with Finance for AUM, net flows, fee inputs and MIS reporting, maintaining a formal protocol that ensures accuracy, timeliness and reconciliation.

Operational risk, controls and compliance interface

• Drive continuous improvement of controls and oversight mechanisms, and ensure Investment Operations provides the operational evidence, data and support required by Compliance, Legal and governance structures.

Technology, automation and operating model improvement

• Identify and sponsor automation and efficiency opportunities across the function, and partner with Technology and Data to build the dashboards, tooling and workflow infrastructure needed for a scalable operating model.

Stakeholder management and business interface

• Maintain effective working relationships across the COO, Investment Team, Client Solutions, Finance, Compliance, Technology and PFS. Maintain clear boundaries around Investment Operations' mandate and act as the escalation point for structural operational issues.

REQUIRED QUALIFICATIONS

• A relevant tertiary qualification is required, preferably in Commerce, Finance, Accounting, Business Science, Investments or a related field (e.g. BCom, BBusSci, Accounting, or Finance).
• Additional qualifications or certifications in investment operations, asset management, risk, compliance, project management, data, process improvement or operational excellence would be advantageous.