You will be part of a large client service operational environment in a team that is specifically focused on scaling up and improving efficiencies and delivery in the team.
DUTIES & RESPONSIBILITIES
Accurate review of all new business captured into Administration system.
Accurate review & authorise of account opening applications.
Review and authorise of processing and review the setting up of broker fees is correct
Review & authorise that the recording client tax details appropriately
Authorise all flows before end of day and clear all inboxes and report daily
Authorise all flows before SLA deadlines
Strong focus on ensuring Quality of all capturing Subscription, Redemption and Switch instructions
Strong adherence to understand and apply all business rules handling FICA requirements and internal AML policy for all clients
Strong adherence to review and implementing and maintaining process controls using workflow management
Management of internal relationships to ensure prompt client response. Providing support to the CRM and broader client service team with queries
Ensure the correct capturing of all regulatory classifications (FICA, FATCA, ASISA, SARB)
Provide feedback to Management regarding training requirements within bigger team
Provide weekly feedback on errors in Team and provide trends and analysis of it
Minimise and escalate Incidents
Act as back up for Processing and perform duties across
Manage and execute all workflow items daily
Overall skill to identify and highlight internal training gaps
REQUIRED EXPERIENCE
Relevant experience of at least 2-4 years in an Authorising role in Investor Services environment is essential.
Experience gained in a similar asset management / unit trust / LISP
REQUIRED QUALIFICATIONS
Relevant tertiary qualification (or study towards) a BCom, BTech, Finance, Business Administration highly advantageous.
Minimum Matric coupled with relevant industry relate courses (NQF 5/6 equivalent)
KEY COMPETENCIES
Highly methodical and can working within specific processes and structure
Ability to work under limited supervision
Positive team player
Enthusiastic and client centric attitude
Excellent communication skills both written and verbal
Accuracy and attention to detail
Ability to work under pressure
Honesty and integrity
WHY THIS ROLE?
This is a great opportunity to apply your skills and experience in the Unit Trust Client service team of a leading Fund Services provider. This role offers excellent exposure and learning in a critical client service position.
Prescient only conducts financial services with clients via formal processes and communication channels. Note that Prescient does not sell or advertise or solicit any business or investment opportunities via soft channels such as WhatsApp, Facebook, Instagram or Text Messaging.
Please be cautious of individuals fraudulently attempting to solicit business or investments by impersonating or claiming to be an associate or representative of Prescient, who are selling or advertising investment opportunities. Please ensure to contact Prescient directly in the event of someone soliciting or attempting to solicit investments from you.
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